We aim to respond to all enquiries within 1 working day. One of our experienced team will attend the site within two working days and you can expect to receive a full written quote via email within three working days. If we cannot meet any of these deadlines, we will also contact you and explain when it can be expected.
We will never ask you for a deposit in advance of starting work. Only once you are completely satisfied with the completion of the works will we request payment.
We typically have a 2-week lead time for the commencement of works. One of our directors will contact you to arrange a mutually convenient day and time for the work to begin. Once we have agreed a date, you can be confident that our team will be there on time and ready to work.
Our team take great pride in their work. We won’t sign off any job until it has met the exacting standards of our directors and until you are absolutely happy with the results.
Within 1 week of the work being completed, you will receive a comprehensive invoice outlining all of the works completed. Only at this point will we ask that you make payment in full.